 
Daily Mail Estate Agency of the Year Award Winners 2007.
Andrew Grant Estate Agents were proud to receive the Daily Mail Estate Agency of the Year Award in London on the 5th October 2007. Andrew Grant is Worcestershire’s largest independent Estate Agents with Andrew Grant himself at the helm and proactively involved in the business. “I am extremely proud of this coveted award and the wonderful achievement of my residential agency.This success is fully reflective of the Andrew Grant commitment to deliver high customer service standards. My business has recently completed its 35th anniversary, during which many milestones of achievement have been reached. The Daily Mail UK Property Award will be especially coveted owing to its true recognition of our customer satisfaction.”
"Having rung all the estate agents in Malvern, David was the only person good enough to answer my question and help me. Naturally when I put the flat on the market he was the first person I rang. David came over very professional and polite and took the time to talk and listen to what I needed, even though he knew he was not the only valuation I was getting, unlike the other three that came. I would not hesitate to recommend the Malvern Office to anyone. I had respect from all I spoke to. Ms LF"
"The reason we chose Andrew Grant was due to their excellent reputation and they certainly fulfilled our expectations. The service was thorough and every member of staff was professional. Liaison was excellent throughout the sale process. We would recommend you to anyone. Thank you. Mrs EF"
"I would like to take this opportunity to thank you for all your help, this was my first time buying a house and you were all fab. Ms AG"
“I felt compelled to write to you to express the feelings of both my wife and myself regarding the way your staff at Redditch have dealt with the marketing and sale (subject to contract) of our home.
Heather Wiseman at the Redditch office has been absolutely wonderful, truly professional and worked extremely hard to acquire buyers for our home.
In the 27 years that I have owned my own business I have employed many people myself and have had much experience in good and bad personal. However I can quite categorically say that Heather has worked tirelessly in the pursuit of tying up the deal with the buyers which has been at times a little tricky but she has handled the proceeding with great skill.
I therefore felt it only right that whilst I am sure like most businesses you here of bad reports sometimes in relation to your employees in your various branches that it is also very applicable to receive positive feedback when your employees have done a superb job as has been the case with Heather Wiseman
Kind regards, JM”
"You've done it again! This time in record time and I'm writing to thank you and your team for all the care and consideration you gave us. We only wish we had listened to you before we involved XXX - who did nothing (as it happens) towards the sale and we are going to have to pay them too!
Everybody who we dealt with has come back to us promptly with any information we needed and I would like particularly to mention how kind and considerate your photographer was - he took brilliant photos and seemed to know how sad we were to be leaving - Zoë was so kind and helpful and very encouraging - as was Linda. A great team and all that was needed to sell our house for us was you at the helm."
"Dear Sir/Madam,
I would like to write to express my satisfaction with the service I have received from Stuart at your Malvern branch in respect to my recent property search. Unlike other estate agents in Malvern with whom I have been in touch Stuart has consistently followed up any contact I have had with the branch and viewings I have arranged, and has done so in a timely and friendly manner. I should also say that I found the people who met me at the properties by far the most pleasant and helpful, again of others in Malvern.
As it happens, I am proceeding with a property currently being marketed by another agent. Nonetheless, I will, as I have said to Stuart and other people in general conversation, keep Andrew Grant firmly in mind when I come to sell my property. Based on my experience as a buyer, I feel confident that the Malvern branch would present my property for sale effectively (I am quite superstitious so you will forgive me for not entertaining the idea that anything go wrong with the present deal)!
I should also add that the fact that Andrew Grant is open seven days is most helpful. I have been annoyed to see some agents close at lunchtime on a Saturday.
Yours faithfully, JW"
"This is just to let you know that we have, very much to our surprise, sold the house to a friend who emerged rather unexpectedly, and at the valuation price you suggested.
We are sorry not to be asking you to market the property for us; but we do want to thank you for the help you gave us last February [07] about making the house more presentable, and your trouble this year in giving us a careful estimate. Your work for us was nothing less than we have come to expect of Andrew Grant, and we are grateful to you.
With best wishes, CC"
"Dear Andrew,
Your Christmas gift this year is praise. You have just sold (its hopefully completed this week) my late mothers home. I have to say that Cathy and in particular Tina were brilliant. After a very bad experience with another estate agent they were great. On the ball, and Tina was like a dog with a bone, she would not let go until the deal was clinched a sale within three weeks. Great stuff.
I feel sure you have been in business around forty years, the same as us, I think our first house was one of the very first houses you sold. You came one day and the ext day there was a note through the door from a buyer saying do not sell this house to anyone else we want it. It was sold within 24 hours. Those were the days.
SO many thanks to you all and have a happy Christmas and prosperous New Year.
Best Regards, Mrs L.O."
Excellent, friendly, quick, well-informed service, thank you to all who gave us an "easy ride" - Mr & Mrs F-C
My sister and I are very pleased at the way our sale has been handled and would like to thank you and your team for the prompt and professional manner in which you have dealt with matters.
Dear Jenny Carter / Andrew Grant Team,
I am emailing to request that my details be withdrawn from your mailing list as I have successfully found a property to purchase in Worcester. In the last 12 months you have very kindly kept me up to date with properties within my price range. I have been signed up with 6 or more agencies in Worcester and you have been the only estate agent to regularly send me properties to aide me in my search for a new home. The service I have received, despite only being on your mailing list, has been outstanding and extremely appreciated.
I have been very lucky in that I have been give the opportunity to purchase my brothers house as he is the process of moving and am therefore not going through an estate agent.
I am very grateful for the excellent service I have received and hope that I can utilise your services in the future should I need to. I have no hesitation in recommending you as an estate agents to anyone I know who is looking!
Again many thanks for all your help and for your time,
With Kindest Regards,
Mrs G
We have recently moved into a property where Andrew Grant was representing the vendor and was very impressed with the customer service we received. Over the months I had a great deal of contact with Val Dimmick from your Stourbridge branch. Val supported us through the process, it had been 19 years since our last house move and we did need quite a lot of hand holding. Val was always available with updates and advice. I would like to thank your staff at Stourbridge for excellent customer service and for being a shining example to the other local estate agents. TM
Jayne, Thank you very much for all your help and patience with us - we got there in the end! You have been an absolute superstar and we really appreciate everything you have done for us. You are the best Estate Agent in Bromsgrove - the most professional and the nicest to deal with. Thank you!!! R,C&OM
"Dear Justin, Just wanted to say thank you for all of your help - you've made life a lot easier for us! Thank you!" S&MW
The house is now sold and we progress to our next step, things seem to be moving fast now as the deadline approaches, selling the house was always going to be the thing that dictated when we go but, thanks to Andrew Grant and it's staff with the 'lightening sale' we know the September deadline is going to happen.
Many thanks
Justin,
We would have no hesitation in using Andrew Grant in the future and we hope you will be around to help us when the time comes.
You're very good at what you do and we appreciated your help. Good Luck to you and thanks again.
Mr & Mrs L
I would just like to say that the attention given by Cathy Styler during our sale (both times) was first class. When the first sale fell through she was more upset than me!
I would always recommend Andrew Grant for its attention to detail
Dear Sir,
I’m hoping that you can help me. Can you be so kind as to help me sell or point me into the right direction? I would like to sell some of my fine art porcelain figurines.
Before I begin I would like to tell that you have a very competent, polite, kind, and informative person answering your phone. Michael was very helpful.
Now my problem - ten years ago I inherited a number of beautiful fine porcelain figurines, value England’s antique furniture, and solid brass candle sticks that were made into lamps.
I have four pieces that I would like to sell – I do not have appraisals, or paperwork. I do have paper work for the porcelain bowl. All articles are in New York at the present time.
How do I get them appraised, and sold?
I’m attaching photos.
If you have any questions, please do not hesitate to call.
Your kind cooperation regarding this matter will be greatly appreciated.
Mrs. Kathleen Bradley
Oldsmar, Florida, USA
Dear Justin
Hill View Bungalow, Doverdale
Just a line to thank you and your colleagues for all of the work involved in reaching a satisfactory conclusion in respect of the sale of Hill View.
Yours sincerely
Mr P |
