Leading the way in unprecedented times

Thu, Mar 19, 2020

Current matters are moving forwards and literally changing by the day. With this in mind we want to reassure our clients and our teams that your safety and well-being is at the forefront of our planning and to update you on how we are keeping things moving to ensure we continue to provide the highest levels of customer service.

The potential challenges that businesses will face in the coming days, weeks and months is hard to quantify, but like many others, we are planning the way ahead to best lead, direct and support you. Face to face communication is just a small part of the complete service we provide. We believe in these uncertain times our dedication to providing the very best service via modern methods and the best staff to support all of that innovation is what will keep us ahead.

Andrew Grant is an innovative agency – continually introducing new initiatives and technology to communicate with our clients and in these challenging times which provide the means for us to continue to provide you with exceptional support.

We understand that people still need to buy, sell, rent and let homes - if you are currently isolated or are a vulnerable client we have introduced video valuations. We will undertake an online meeting so there’s no need to leave the comfort of your own home.


We will also provide detailed help and guidance on getting your photography and even a video created to ensure we can immediately start to market your property – in these unprecedented times it will enable us to ensure your property is promoted to the widest possible audience.

Video valuations and viewings will be crucial in the coming weeks for both sellers and buyers. For us it remains business as usual, and for keeping in touch we offer:

Using technology to help our clients

We have a number of ways to help you – if you need to sell your home whilst isolated we can:

  • Undertake a video valuation so there’s no need to leave the comfort of your own home
  • If you are happy we will come and value your property – exercising our robust hygiene measures and respecting reduced physical contact
  • Whilst there we can create a short video of your property to ensure we can immediately start to promote it
  • If you are self-isolating we can provide you with some helpful guidance on taking your own photographs and even producing your own video
  • After the meeting we will provide you with full information on expected market value and how we will promote your home over the coming weeks
  • If a potential buyer wishes to view your home we will only arrange this when perceived to be safe to do so
  • All staff conducting home visits will exercise strict hygiene standards before and after appointments.


Finally, if you are in isolation and need any assistance with food or supplies. Please let us know and we will do our best to help you during this time.