Here are some of the most frequent questions we are asked by tenants. If you have your own please use the form to submit and we will get back to you as soon as we can.
We are legally required to carry out full ID checks on tenants to ensure the right to rent in the UK.
Acceptable forms of ID include:
Acceptable ID combinations (any 2 of the below):
Our referencing checks are carried out externally – you will be sent a link to a form asking you to provide various details such as your full name, address, employment history, income. A credit check will be carried out on each tenant over the age of 18. You will also need to provide ID as detailed above.
We cannot speak for all of our landlords but we will always put forward any requests. The final decision remains with the landlord. We recommend that you provide us with as much information about your pet so that we can fully discuss with our landlord on your behalf.
We ask for 6 weeks deposit upfront which will be protected with the TDS within 30 days of receipt.
Your deposit and first months’ rent will be declared to you on signing the tenant terms. Payment will be due on completion of referencing, before the tenancy agreement can be sent. The rent paid at this point will cover your first month of the tenancy with the next payment due by standing order monthly thereafter.
The rent date will be clearly detailed on your tenancy agreement and on correspondence from us during the move in process. We request that standing orders are set up for your payments at the start of the tenancy.
If your tenancy is managed by Andrew Grant, you can submit your repair online. If your repair issue is an emergency please call our emergency helpine 0345 604 7886.
Our managed service landlords require regular property inspections. However, we are very conscious that we are entering your home and will always remain as professional and un-intrusive as possible. The inspections should take no longer than 30 minutes and will always give plenty of notice before attending. There are usually 3-4 inspections a year with a summary of the visit provided to the landlord.
We always submit all applications to our landlords, provided they meet the right to rent checks. We have successfully worked with tenants in receipt of Universal Credit for many years now although the final decision of every application lies with our landlords.
Please take a look at our Guide to becoming a tenant - this details the full process
The tenancy agreement will be emailed to each tenant requiring an e-signature from all tenants. You will be sent a copy once the landlord has also signed.
You have 7 days to make any changes to the report. The details must be sent to your property manager within this time.
It can be very useful to know; whether moving, letting out or planning home improvements. Get your free online property valuation.
We have 15 branches across the region, find your nearest and pop in to discuss your property needs.