What our clients say about us

Nothing is more important to us than what you think; we welcome all feedback, and encourage clients to let us know how we are doing. By understanding your needs we can continue to push the boundaries and our service offering.



“Hi Jo, I just wanted to send you a quick message to thank you personally for all of your help. I have sold and bought houses 4 times over the last 10 years and albeit due to the age of the property and condition of my recent property it was not the easiest of purchases, it was made so much easier due to your guidance, help and professionalism. You kept me in the loop at all times, always returning my calls or emails within a 24 hour window. I can honestly say if I ever need to sell or buy again in the future I will be coming straight to you. I wish you all the best in the future and thank you again for your impeccable service. ”
Kate Preston

“We wanted to thank you, and everyone else that we have dealt with, very much for all your hard work in looking after our Property. It has been a stress free experience for us thanks to the professionalism of your Team. Thank you again and we wish you all the best for the future.”
David and Karen Evans

“Review of the excellent service by Vicky Chatwin. This charming representative from Andrew Grant called on me to advise on valuations of my property following the death of my husband. She was absolutely wonderful, giving me the detailed advice which I needed, and filling me with confidence that when the time comes to sell, then this company, and in particular Vicky, would be an excellent choice to represent me! Thank you Vicky! Your help has been so much appreciated.”
Jan D

“Carolyn and I would like to thank Charlotte and the team, for the successful sale of our property. All our interactions with you all were excellent. And thank you for the correct property valuation. ”
Peter Abberley

“Thank you to all your staff involved who have been brilliant, I cannot speak highly enough of Andrew Grant.”
Robert Irwin. J.P.

“I felt the service Jo Black provided was excellent and went a long way in making the deal happen. She was always contactable and helpful for advice. I would certainly request her services again.”
Roddy Macdonald

“If you are considering taking steps towards placing your home on the market; you will be looking for a an estate agent that works with you, guiding and communicating with you through the complex process. The team at Andrew Grant, Charlotte, Nancy and Julie have been available every step of the way. They have a genuine interest in what they do, easy to talk to and most importantly transparent which for me is the most important part of the process. ”
Mary Laki

“I have been dealing with Charlotte Fisher and Nancy for the purchase of my house and they are amazing! I speak to Charlotte on a regular basis as she keeps in touch to provide constant updates and just ensure that I am ok. If I have any concerns they are addressed immediately and I will get a reply back asap if I leave a message. I have never struggled to get in touch with anyone in the office and everyone seems to be able to help. Charlotte and Nancy have definitely made this move a little less stressful and I am pleased that I had them looking out for me.”
Anita Mahi

“We had previously been let down by other estate agents, with one having our property on the market for 5 months without a single viewing and zero communication, and another telling us we'd have to take up to a £20k value loss on our property in order to get it to sell. Well, Charlotte, Nancy and Julie at Andrew Grant not only listened and supported us with our various needs, but they kept in regular contact with us and updated us throughout the whole process. We we're both genuinely so happy when the marketing pack came through as the copy and photo quality were superb. A week into having our property go live with them, they had 2 viewings for us with people who were genuinely interested in our apartment, and an accepted offer that was exactly what we were hoping for (value and position-wise). Charlotte, Nancy and Julie are the absolute dream team and have done brilliantly well for us. We cannot thank them or recommend them enough! Well done ladies! Very excited to get the sale of our home completed and to finally be able to move on up the property ladder!”
Julia Williams

“There are few things more stressful than buying and selling houses. Whether the whole process goes smoothly or is complicated by delays and obstructions is often largely due to the professionals guiding you through the process. If you are planning to buy in the Malvern or Worcester area, Jo Black of Andrew Grant is one of the best. Nothing is too much trouble for her and she is always available to answer questions and guide you through the whole experience. Jo certainly made the experience of buying a house in Covid days a lot easier than it might otherwise have been. She ran interference between myself, the vendor and solicitors, answering all questions fast however complicated or seemingly trivial. Thanks to Jo’s professional help, reassurance and general hand holding, many of the inevitable hiccups may well have delayed my move even longer than it was by Covid. ”
Priscilla

“Thank you Andrew Grant for all your help. I personally think that since Andrew Grant have become independent things have modernised becoming more efficient and generally improved. Charlotte took over from Nick and sold my house at a good price relatively rapidly, she has a brilliant personality and is a delightful sales person. She’s a safe pair of hands and works for her clients very hard. I think Andrew Grant are fortunate to have her and their reputation is already growing fast. Thank you Charlotte very much for all your help and efficiency. ”
Jo Davis

“Excellent service, would not use anyone else. Ben especially is very professional, many thanks ”
Neil

“Please accept our sincere gratitude for the way your company conducted the sale of our property and especially the help and professionalism we received from Jade Stokes and Tonia Millard. It was a lengthy and difficult journey to completion and they were always there for us, going that extra mile to secure the end result. Many thanks.”
Mr & Mrs Bishop

“Charlotte, can you please thank the photographer who made our house look amazing!!! No wonder he’s award winning. If you get a chance please pass on our appreciation. ”
Natalie

“It has been a great pleasure dealing with you throughout the selling process of my cottage. Thank you for all you did to assist me. I assure you we will not hesitate to use Andrew Grant when the time is right for us to downsize from here. I also hope our paths will cross in the future; you took the stress out of the selling process; I could not have asked for more!”
Meriel

“Dear Joanna, thank you and the team very much for your assistance with the sale of our house. You were always professional and efficient. It took a while but the process had a happy outcome! ”
Alison and Mike

“Catherine, thank you to Abigail, Will, Bethany and you for all your help in getting this over the line in record time and with the least amount of trouble. It was much appreciated especially in the circumstances. Top job by your team! I would not hesitate to recommend Andrew Grant.”
R Capper

“Thank you all for your assistance with our purchase of our awesome new house. It was a bit touch and go at the start of last week but thanks to you Sarah it all got sorted. So a big thank you from me and Becci as it's been a really great process as far as all of your involvement goes. Many thanks again.”
Tom & Becci

“Thank you for the professional way you dealt with the sale of our house and the purchase of our new bungalow. Your knowledge of the market is very good and you were very helpful advising us of our bungalow coming to the market. Your contact with our buyers was also very helpful in the speedy sale of our property without the need for any advertising, marketing expenditure or excess viewings. We found Chloe and Sarah both helpful and efficient in our dealings with them in the last month or so before the move. All the best for 2021. ”
Mr & Mrs Burch

“We highly recommend using Andrew Grant, they are an excellent and experienced estate agency. Justin was our estate agent and he provided professional property details that highlighted all the fantastic selling points our property had to offer. We absolutely loved the photography; it was very professional and again showed off all the great features of our home. Rebecca organised all the viewings and she gave great advice on how to show the home to potential purchasers and as this was the first property we have sold it really helped ease the nerves of the first viewings. Justin and Rebecca did such a great job of marketing that we had an offer for the full asking price within two weeks. If that was not enough, we even had support throughout the sale to completion from the amazing Sarah, she is a real star and we cannot thank her enough for all her support throughout the sale. Communication was key to getting the sale through so fast and from the beginning we were keen for a quick turnaround. Sarah communicated daily with our buyers and their solicitors to keep everything moving along smoothly. Our sale completed in just under 3 months from the initial offer. We will use Andrew Grant again in the future and want to say a huge thank you to Justin, Rebecca and Sarah for all their hard work. ”
Mr and Mrs W

“I’m glad we’re almost there, since the sale was agreed, it’s been an absolute pleasure working with you. Andrew Grant are lucky to have you! You’ve been the nicest and most thorough and supportive person through this whole selling process, head and shoulders above everyone else. I just wanted to say thanks again for all your help over these last few months Sarah - you’ve kept me sane. ”
Jackie

“We have had a wonderful time settling into our new home - it is so perfect for us. Thank you Abigail for everything you did for us when we were applying for the house - I can't thank you enough.”
Antonio

“If you are thinking of selling your home, I would happily recommend Aaran Addis. He has remained positive and helpful throughout and I have been particularly impressed by the level and frequency of his communication. Selling a house can be quite stressful and it is much worse when you do not know what is going on. However, I knew I could rely upon Aaran to provide updates just as soon as he could when relevant information became available.”
Caroline Parsonson

“Everyone at Andrew Grant have been responsive and active. They took time to understand our complex development site and found a great match in the buyers. Wish the team at Andrew Grant every success and thank them for their great service."”
M Cannon

“Jade handled the sale of our late parents' house in Bromsgrove. My brother Nicholas and I found Jade to be efficient, reliable, with a very good knowledge of the local market and awareness of potential clients. We saw 3 potential agents and Jade was impressive from the first meeting onwards. Jade achieved a good price for us, showed great sensitivity to the circumstances around the sale, was willing to be contacted at any time and at all times was helpful, professional and very pleasant to deal with. We would happily recommend Jade to others. ”
Kate Fox

“Having completed the purchase of my flat this week, I am immensely grateful to Joanna Black from Andrew Grant for all her help. She was pleasant, friendly and efficient throughout the process. She kept appointments punctually, was flexible when we needed to change arrangements, and was a helpful intermediary between us and the vendors when we needed further information, as well as being very patient when we wanted to take our time looking at details. I should also say that the information and illustrations in the brochure proved to be an accurate representation of the flat. We are delighted with the service we received from the estate agents, and feel we have made a friend in Joanna.”
Frances Shaw

“What can we say? Chloe you are a star and we know that without you and Jess and your combined persistence and hard work we would still be waiting for exchange and completion. At last the seemingly impossible is happening and it’s all down to you and Jess. You both kept us sane and put up with my ranting and pestering with such patience. Should any of our acquaintances be mad enough to consider moving we will definitely recommend them to Andrew Grant. Once again, many, many thanks.”
S Beeson and G Rabin

“Andrew Grant have gone above and beyond to assist us in our sale. They are totally professional and give excellent advice. They have been very accessible and made our sale very easy. I would certainly recommend them to anyone and particular thanks to Vicky, Rebecca and Anneke”
Ellie Morrison

“Firstly we would like to congratulate you on your new venture, and a new beginning for the Andrew Grant brand. We would like to express our sincere appreciation and thanks to Chloe Darcy on how she has managed our property from the very beginning. She is the reason we chose Andrew Grant. During this recent restructure, Chloe has taken the time and effort to contact us personally and explain fully the details of the changes. This has left us totally reassured and confident that it is business as usual for us as a landlord. We believe that Chloe really is an outstanding member of your team - her professionalism and knowledge is a tremendous asset. We wish you every success for the future.”
Mr & Mrs Stobie

“Dear Chloe, I just wanted to thank Andrew Grant generally but especially you and Justin for all the help you have given me. You have always been very helpful, followed up any questions I have asked, and always been positive, even when I haven't! I gather there are big changes taking place. I hope that all goes well for you and the firm in the future. I shall certainly always give you an excellent reference, with very best wishes. ”
Cynthia

“We have never ever used an estate agent that as been so amazing! We had such a complex sale and I have to say Rebecca Porter went above and beyond for us. Rebecca even found us a temporary rental last minute to enable us to complete our sale! We are now ready to move into our new home and if we do want to sell and move again, Andrew Grant always....thank you again for all your hard work, plenty of communication work time and outside. Such positive support! Couldn’t of got through this without Rebecca.”
Nikki Scott

“We recently used your Stourbridge and Wyre Forest team for the sale of our home. Both Tracey and I felt it was important to bring to your attention the hard work and professionalism shown throughout our sale. From Vicky who valued our home, and Rebecca alongside Kristina who fielded our calls and questions. We have no doubt that their efforts helped to secure a great sale price which we were delighted with. We also want to highlight the great work and professionalism of Chloe within the sales progression department. Despite COVID-19 Chloe was quite simply outstanding, answering questions, allaying fears and keeping us constantly updated. We never once felt that our sale was in doubt because of Chloe's efforts. You should be proud of your team and the way they conduct themselves in support of your company. ”
Darran and Tracey Boulter

“Dear George, we are impressed with the way in which you are keeping business going in these challenging times and would like to thank you for the virtual viewing, we found it immensely useful and interesting. ”
Mr & Mrs M

“Initially we were supported by Hannah Fisher in the Sales Progression team who did a great job leading up to our exchange, however Chloe Faizey took over in the last week of our process and provided fantastic service. We had a very difficult few days when our exchange and completion were delayed at the last minute but she kept us reassured throughout, making all the necessary phone calls to keep things going and us informed, being the glue that held things together particularly as a lot of the people who had been part of the process were no longer available. You were both professional and personable throughout so deserve great credit. Thank you and all the best. ”
L Halls

“I would just like to express my gratitude to Amy, who has been absolutely amazing during the prospective purchase of my new property. She has been true to her word, always called me back, emailed or texted, even just to say "she's still waiting to hear from the vendor", communication is key to a satisfied customer. We're obviously in very trying times but Amy's resolve has been fantastic, always bubbly, upbeat and extremely positive. I've bought the flat 'blind' but I'm happy with that, as Amy has reassured me all the way, without being the archetypal 'sales person'. She's an asset to your business, you're very lucky to have such a fabulous ambassador for Andrew Grant. ”
Mr Ogden

“Just wanted to say a very BIG thanks for all your help, guidance and support in helping us get our rental property sorted out so effectively and so fast! You are the best! Everything was spot on! Thank you”
Mr Dhesi

“I would like to express my sincere thanks for the service provided by your practice. You were the fourth agent I had instructed to sell my property and the only one who produced a result, this was down to the diligence and commitment of your staff. Big thanks is to Jo Black for putting my mind at complete rest and I felt very confident the way she dealt with the sale. Once again huge thank you!”
Mr C D white

“Dear Megan and Jo, this is really just to say thank you to you both and all at Andrew Grant for the work you put into selling on our behalf. We are so relieved and pleased that all went relatively smoothly and that there were no last minute hitches. I am pleased that we chose Andrew Grant and will certainly recommend you to anyone who asks. Have a really good Christmas and Happy New Year.”
Annabel, Charles and James

“Amy, just wanted to say a massive thank you again to you, Amelia and Chloe for a fantastic experience making a stressful time a little less stressful. You've all been brilliant and we are loving the house!”
Kathryn

“Just to let you know that I’ve sent a thank you (x3) to the Pershore office to say thank you for all the hard work you did on our behalf selling our home. You were fabulous from start to finish and we can’t thank you enough. We really do appreciate your kindness, professionalism, expertise and humour. You made the whole process totally painless. Will be back in Pershore at some point soon so will look in on you all. Don’t work too hard! Thank you again for everything.”
Ali, Bags and Molly (and Tom)

“I'm amazed at your sales skills! What a way to start a week! I'm thrilled you got the asking price for me - thank you so so much, honestly. I couldn't have asked for better service from you all. ”
H. Knight

“I wanted to let you know how pleased we were with the way your Hereford & Shropshire team handled our house sale. They were superb in every way - attentive, reactive, always helpful and above all effective throughout the process of marketing and ultimately selling our property - I cannot stress enough how good a team you have. Additionally your Sales Progression team was excellent and give Andrew Grant a real competitive advantage in the marketplace, most of this function has been left to me in the past and maximised the stress of house moving - all taken away by your team. Thanks to Andrew Grant for delivering a positive house selling experience throughout, a very rare outcome in house selling! ”
Mr Lewis

“A belated thank you to Megan and Jo - it was a pleasure to meet you both. Your advice, thoughts, guidance and opinions were really helpful and professional, and we both agreed you gave us much more confidence that you know your stuff, and you know the market, than other local agencies. It’s always preferable to do business with people you actually like, as well as trust! We’ve heard today that our offer on the new house has been accepted (yippee!) - Thanks again to both of you”
Nicola & Tim

“Just to let you know that our move went well - by the end of the day it was all sorted and none of us had lost, forgotten or broken anything. As the respective solicitors did all the necessary work very quickly, I was able to move in straight away. I am extremely happy here in my new home which meets all my needs. Thank you for all your help and excellent service.”
Mrs R

““Excellent marketing! We would not have bothered coming to see the property if we had not seen your YouTube video, this is clearly a very powerful marketing tool!””
Anon

“We'd like to thank you very much for all your help when we visited your office. You have been one of the most helpful estate agents in our search. If we change our minds about the area in the future, we will certainly seek your help.”
Mr & Mrs B

“Thanks for your help in sale of my house. Your team were very helpful and professional. Best wishes to you.”
Mr & Mrs R Roach

“Chloe Darcy has been my management contact for many years now and really is an incredible ambassador for Andrew Grant. I know that Chloe will deal with any issue speedily, efficiently and conscientiously which means a great deal to me and inspires great confidence.Chloe is never anything but extremely positive and enthusiastic about her input and obviously enjoys her role at the office and in helping landlords like me. Most important to me, Chloe always keeps me informed about everything that is going on regarding the apartment, without me having to keep ringing the office. She has such an incredible commitment to managing my property and solving any problem that arises, working extremely hard on my behalf. She has always managed to put my mind at rest, whatever issue has arisen regarding the management of my property, for which I am so very grateful. One very endearing quality about Chloe is that she is so modest about her achievements, responding to praise with comments such as she is 'only doing her job'. She may be but it appears to me that she goes over and above the highest expectation of 'the job'. Chloe has never, ever let me down. I am certain that it is not just me who benefits from Chloe's conscientious efforts and kindness, but that all of her clients receive just the same commitment and we are all very fortunate to have her looking after our affairs. I do so appreciate all her work on my behalf and long may she be my 'link'.”
Cherryl Whittlestone

“Dear Kristina, I would just like to say a big thank you for all your efforts to help complete the sale of the property; which I am very pleased with. You were all extremely helpful with finding out information when nobody else could. I shall keep yourselves in mind for potential future business. Kind regards and thank you. ”
David Sandel

“You have gone far beyond what we would have expected from an Estate Agents Office out of hours! Your actions have defused a great deal of stress. We would both like to say a huge thank you for taking the time and effort (in your own time), to come to our assistance. We would like the details of your manager in order that we can communicate our sincere gratitude.”
Paul and Debbie

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