“Chloe Darcy has been my management contact for many years now and really is an incredible ambassador for Andrew Grant. I know that Chloe will deal with any issue speedily, efficiently and conscientiously which means a great deal to me and inspires great confidence.Chloe is never anything but extremely positive and enthusiastic about her input and obviously enjoys her role at the office and in helping landlords like me. Most important to me, Chloe always keeps me informed about everything that is going on regarding the apartment, without me having to keep ringing the office.
She has such an incredible commitment to managing my property and solving any problem that arises, working extremely hard on my behalf. She has always managed to put my mind at rest, whatever issue has arisen regarding the management of my property, for which I am so very grateful. One very endearing quality about Chloe is that she is so modest about her achievements, responding to praise with comments such as she is 'only doing her job'. She may be but it appears to me that she goes over and above the highest expectation of 'the job'. Chloe has never, ever let me down.
I am certain that it is not just me who benefits from Chloe's conscientious efforts and kindness, but that all of her clients receive just the same commitment and we are all very fortunate to have her looking after our affairs. I do so appreciate all her work on my behalf and long may she be my 'link'.”
“Dear Kristina, I would just like to say a big thank you for all your efforts to help complete the sale of the property; which I am very pleased with. You were all extremely helpful with finding out information when nobody else could. I shall keep yourselves in mind for potential future business. Kind regards and thank you.
“You have gone far beyond what we would have expected from an Estate Agents Office out of hours! Your actions have defused a great deal of stress. We would both like to say a huge thank you for taking the time and effort (in your own time), to come to our assistance. We would like the details of your manager in order that we can communicate our sincere gratitude.”
Paul and Debbie
“We just wanted to write to you to express to you our deepest thanks to one of your staff, Suzanne Partridge, who played a key role in ensuring that the sale of our house went through on 1st March.
Suzanne has a great skill in ensuring that the right people were receiving the right communication at the right time. Our sale wasnt an easy one and was complicated further by a number of other factors.
Contracts were exchanged with just a few minutes to spare before the chain fell apart. Successful exchange was entirely down to Suzannes perseverance and communication. She seemed to be the only person involved in the process who continued to talk professionally and with a sense of calm and purpose towards ensuring that the sale went through.
Suzanne was a pleasure to deal with throughout the sale process and in our opinion, is a credit to Andrew Grant. Her strong positive influence on the outcome will ensure that we will only use Andrew Grant for future property sales.
Paul and Bethan Houston
“In relation to a couple of Inheritance Tax (Probate) valuations for properties of my late mother-in-law. I would like to say how nice you were and that you instilled confidence, making things so straightforward.”
“I would just like to send a quick note to commend Suzanne Partridge for her help during our house move. It was a complicated negotiation with the situation changing daily, but Suzanne was compassionate and helpful throughout. I felt she went above and beyond to ensure both ourselves and our sellers were comfortable.
“Nowadays all agents can promote a house online and get lots of people to visit. Its at offer stage and beyond where the value of an agent becomes really important..
Andrew Grant acted on the sale of our house. I liked how Andrew Grant Stourbridge presented local properties and I felt a lot of confidence in Vickys advice on the local market. Her colleagues in the office Stephen and Rebecca were always very efficient and helpful. Our sale became very complicated at exchange due to problems down the chain, and at times it felt like the sale would fall through. Vicky really impressed at this point, in her tenacity, judgement and negotiation skills. Without her intervention at several key stages, our sale/purchase could have fallen through.
I would have no hesitation in recommending the Stourbridge branch of Andrew Grant to someone selling their property.”
“Both of us would like to express our sincere thanks to you and your team for all the hard work you put in to get the sale of Wilton Castle.We knew that we had a special property that needed somebody with a love for the past. And you were the ones that found our buyers - we will be very sorry to leave our special home but old age doesn't stop for anyone. Again, many thanks.
Alan and Susie
“Thank you and just have to say Hannah was excellent and a great help, nothing more other than to thank you all again. Will keep recommending you and your team great job you are doing there.
“I spent the day doing viewings in the area so spoke to a number of agents. Anne stood head and shoulders above any agent met that day, or indeed any day. Knowledge of area, surroundings etc was absolutely faultless along with superb insight into the property potential and current features. If you have monthly recognition awards, Anne is your January star!”
“We completed the move to Scotland and most of our belongings are now in storage. Warren's did a great job and I think we must have had the whole team! They really are a good bunch of people and even with our numerous requests always had smiles on their faces. We would have no hesitation in using them again in the future or recommending them.”
Martyn & Judith Harrison
“We wish to thank Tina Stanley for managing the sale of our home for us. She kept us regularly appraised of progress and was a great mediator between buyer and seller.”
“I wanted to write to say a big thank you to you for taking an early personal interest and to Duncan for setting things in motion.
Special thanks to Tina and Zoe with whom I have had the most contact and who could always be relied upon to follow up on everything they sad and who kept me informed of progress when little information was forthcoming from elsewhere.
Please convey my thanks to all concerned for their excellent service.”
“I’m obviously delighted and so, so grateful to you, Sarah and Liz – if only certain other Estate Agents and Solicitors had the morals and tenacity to have avoided the stress we have all been through. Thank you so much again.
“I would like to say thank you to you and the Andrew Grant Team for your high level of customer service. From booking the viewing all the way through has been a positive experience. Thank you.”
“May I say how pleased I am with your team's work on my behalf. You've been a pleasure to deal with. You've enabled many people to look around my house AND you've achieved the asking price. I can't say how thrilled and grateful I am. Well done, everyone!
“Matt, Can I formally thank you and your team for your determination in supporting us to market, find a buyer, take the initiative with the overage clauses to get a completion and all the rest. In all the moves that Alison and I have done we have never experienced such a personal and professional service.
Thanks are also due to you for introducing us to Warren Leggett and his removals team. In an era of standardisation and the ordinary it has been an absolute delight to work with such an energised and engaged team. Warren deserves to do well in business by putting efficient customer service first. His guys work as a team, smoothly, anticipating issues and offering to help us at a time of emotional and physical stress. He was also the best price before VAT. Please keep recommending them as I believe that Andrew Grant and Warren Removals can thrive together.
Life in the New Forest, despite the heavy rain, looks good even after Herefordshire!”
Jol and Alison
“The service we received from you during the sale from Lucy Baldwin was second to none. You were instrumental in keeping everything moving and if it wasn't you made a point of finding out why and chasing for the reason. You would keep us posted on the progress of sale and purchase every few days – excellent service. ”
Jane and Richard Briggs
“Please thank the staff at Andrew Grant for all they have done, it was stress free! We will definitely recommend Andrew Grant in the future. ”
Jan & Don Mitchell
“You all work incredibly hard as a team, please pass on our thanks - particularly to the lovely lady who does the viewings for you. ”
“Thank you to everyone, you are all wonderful ladies. Selling Mum's house was very emotional, but you all took the time to listen and help the transaction move along at a calm and steady pace. I wish the new occupants a happy life in their new home....Mum and Dad were. I will be in at some point to thank you personally xx ”
“Once again, the service was excellent. I am extremely happy and very grateful to the landlord for taking it on himself to fix a problem. As a busy Mum with not great DIY skills, it was at the bottom of the to do list!! I would seriously recommend Andrew Grant and this property to anyone as it is so manageable and wonderful to have support with fixing things.”
“Thank you Matt for all your hard work and gentle encouragement towards our first time buyer purchasers - you made the process a real delight and stress-free with all your clear explanations! We will definitely recommend you to everyone we know! All the best.”
Sarah & Pete
“We are currently relocating from Woking, last week we visited your Hereford office. After visiting all estate agents in the town we just wanted to let you know that out of all the agents in Hereford your Hereford team truly gave the best and most helpful service.”
“A few years ago now I purchased a property in Dodford. I really would like to send my regard to the Bromsgrove Office, and let them know how well my sale was managed and how helpful everyone was. Thank you.
“I have had a really good experience of dealing with Leanne at Andrew Grant Worcester for my recent apartment move and with a few post move queries. I always get very prompt attention and I have found dealing with Leanne really easy as she is always so helpful and pleasant.”
“We had an issue at the flat we rent, and Louise was excellent. She listened, communicated quickly and effectively, and helped us sort everything with our landlord much faster than we expected.”
“Chloe is very good at keeping us up to date with all aspects of our tenants/lettings etc. She anticipates situations before they arrive and acts accordingly but always checks in with us first. Chloe is a pleasure to deal with and always so helpful.”
“Hello Mr Saunders, I would just like to pass on my gratitude and also to praise Megan. She has been an absolute delight to deal with she is exceptionally prompt, helpful and friendly. She has made my current situation and finding a new home much easier and a really pleasant experience. In this world people are quick to complain and slow to praise this is not my way. I have worked as a customer service manager for many years and Megan does your company proud. Many thanks, Scott”
“Sarah Fellows has overseen the sale of my property, I have found Sarah very friendly and helpful. She was very punctual in getting things actioned and had definitely made the whole process an efficient and easy one.”
“Dear Sarah, thank you so much for the fulfilling such an important role in guiding us to a successful completion of the recent house sale in such a courteous, conscientious and caring manner. You were active in regularly checking the progress of the sale, facilitating and encouraging where necessary and acting as an intermediary between us the vendors, the purchasers and the solicitors on both sides.
Your professional advice based on experience was helpful at all times and your kind support at difficult moments greatly appreciated. By the end of the process I felt that you and your colleagues at Andrew Grant were like personal friends. I wish you every success in the future, with best wishes Andrea.
“Sarah, I just wanted to place on record my thanks for your contribution in helping us purchase our new home.
You’re professionalism was streets ahead of anybody else involved in the process. In what was often a very fraught transaction process, not only were you a sympathetic ear, you were very often the only reliable source of information.
In addition, when things became difficult, you didn’t just take the easy option and become passive or, even worse, ‘disappear’, instead, you were instrumental in finding the solution. By combining tact, diplomacy and good reasoning, I think you made all parties (including me!) see sense. Two months on and I’m very happy in my new home. Without you, I have absolutely no doubt the sale would not have gone through. ”
“Alice, the viewing agent that showed us round was so far the best we have dealt with. Credit where it is due!”
“I'd like to express my sincere thanks and gratitude to you and everyone in the office for the professional, efficient and friendly approach you all took in the successful marketing and sale of my former home. I am so grateful to you all for guiding me and supporting me through the process.
You and your team maintained extremely high standards and managed all aspects of the marketing, viewings, negotiations and liaison between me, interested parties and my Solicitor. Although I appreciate that this is what you do every working day I was so appreciative of the fact that you all acknowledged and understood that this was a big moment in my life and guided me through.
Please convey my thanks to everyone who was involved in the successful outcome, but especially Jo for her positive and pragmatic approach to valuing and organising the preparation of the property particulars and launching the sale on the web; and Matt for taking care of the viewings in his very efficient and professional manner.
I hope to pop into the office sometime soon to meet you and thank you personally.”
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